I served as the primary liaison for the county’s transition from a legacy case management system to a modern web‑based platform. I aligned technology decisions with operational priorities by gathering user requirements, translating technical concepts, and guiding cross‑department discussions. I oversaw testing, issue resolution, and workflow adjustments while supporting staff through training, documentation, and structured communication. This work strengthened collaboration across divisions and improved user experience, demonstrating my ability to lead technology‑enabled change in a large public‑sector environment.